Intelligent Automation refers to the combination of advanced technologies such as artificial intelligence (AI), machine learning, robotic process automation (RPA) and data analytics to automate tasks and business processes efficiently and effective.

 

Artificial intelligence is used to simulate human behavior in automating complex tasks, while robotic process automation focuses on automating routine and repetitive tasks. The idea of ​​process automation has been around for decades, but the concept of Intelligent Automation, which involves the integration of artificial intelligence and machine learning into automation, has gained prominence in recent years with technological advances in these areas.

 

 The term "Intelligent Automation" began to be used more widely in the mid-2010s, when organizations began to realize the potential of combining artificial intelligence with automation to improve operational efficiency, reduce costs, and free up employees to focus on more strategic and creative tasks.

 

Over time, Intelligent Automation has become a key strategy for many companies seeking to optimize their processes, improve customer experience and stay competitive in an ever-changing business environment.

 

Intelligent Automation applications are diverse and are used in industries such as financial services, healthcare, manufacturing, logistics and many others, to automate processes ranging from document management to customer service and data-driven decision making.